- Customer Service | Assistance
Customer Service | Assistance
Need your order by Christmas? Check out our Holiday shipping deadlines!
CUSTOMER SERVICE and ASSISTANCE
Since we opened our "virual" doors in 2007, we have strived to provide you the best products and the best customer service. Below we have compiled information to our most asked questions - but please, contact us either by email, the contact form at the bottom of this page, or phone if we can assist you further.
We want to be your "neighborhood" market...on the web.
SECURITY & ACCOUNT INFORMATION | You can create a secure account on our online store to keep and view all your ordering information, including addresses, default payment information, order history, and tracking information. We do NOT sell our customer addresses to anyone, and only use your email for order notifications and our monthly newsletter (which you can opt out of at anytime).
ACCEPTED FORMS OF PAYMENT | Currently we accept Visa, Mastercard, American Express, Discover, and PayPal. Personal checks are not accepted, however if you contact us directly, we can approve the use of a business or bank check.
PHONE ORDERS | Aren't comfortable ordering online - or have additional questions - call us! Our Customer Service Reps are happy to help.
Shipping Rates | We are integrated for real-time rates, direct from the carrier, based on weight and zip code.
Shipping Carriers | FedEx and USPS
USPS Express Mail | orders before noon are processed and shipped the same day and delivered the next day to most locations.
USPS Priority Mail | order are normally processed in 1 to 2 business days and transit times are normally 2 to 3 days depending on location.
FedEx Overnight | orders before noon are processed and shipped the same day and delivered the next day.
FedEx 2-day | orders bore noon are processed and shipped the same day - delivery in two business days.
FedEx Ground | order are normally processed in 1 to 2 business days. See map below for transit times.
Shipping Locations | Shipping is available in the United States, Canada (up to 50 lbs), Puerto Rico - and some European countries. We will notify you via email if we have any questions - or with any possible rate changes due to customs (International shipment only). Please email us, if an international rate is not available online. We sometimes handle international shipping on an individual basis. Please note that once a package leaves our warehouse with the international carrier, we no longer hold any responsibility.
Shipping to Multiple Addresses | It is now VERY easy to ship items in your shopping cart to different addresses. Once your cart is complete - click "Check out with Multiple Addresses", directly below the "Proceed to Checkout" button. INSTRUCTIONS: Add or select billing address. Add all shipping address (one at a time) if not already available by clicking "Add a New Shipping Address". Then select the shipping address for each item. You can select different shipping carriers for each address.
Shipping Disclaimer | We can not be held responsible for packages once they leave our facilities. However, we will assist our customers with shipping carrier issues; including - but not limited to - contacting carrier, providing information, package tracking, claim filing, and order replacement.
Delayed Shipping Option | If you would like to delay shipping beyond our normal two day processing time, please let us know in the "Additional Comments" section before you complete your order. The date that you list (or the closest business day) will be the date that it ships from our warehouse.
Free Shipping | Currently not offered except as occasional marketing promotion. Make sure to sign up for our newsletter.
Processing and Delivery Time | Normal processing time on orders is two business days, however there maybe circumstances that delay processing time. Overnight shipping will be processed either the same day (orders before noon) or next day. Estimated delivery times from date of order are below: FedEx Overnight and USPS Express Mail: 1-2 business days FedEx 2-day: 3-4 business days USPS Priority Mail: 4-6 business days FedEx Home delivery/Ground: 4-8 business days Free Shipping (orders over $195): 5-10 business days.
Incorrect Shipping Addresses | Please verify all addresses! Customers are responsible to all FedEx/USPS charges for incorrect addresses.
Shipping Weight | listed on each product page is a "shipping weight". This is the weight of the item, plus all packing materials needed and box.
STOCK | PRODUCT AVAILABILITY
Back Order and Out of Stock | We try very hard to reflect our correct inventory on our website - but once in a while we have to back order items. We will notify you as soon as possible if this happens. We also try to list on this site when out of stock items will be available. If they are on order, and expected soon, we will offer them as "Preorder".
Preorder | If you add an item to your shopping cart that you are purchasing on a "Preorder" basis, please note that your entire order will ship when your preorder arrives. If you would like the other available items right away, it is best to make two separate orders.
RETURNS | We want you to be 100% satisfied with the quality products you purchase from this site. Please emailor call us with any defective product packaging or other concerns as soon as possible. Note: Once open, food items can not be returned. Unopened food returns are handled on an individual basis. Replacement item, restocking fee, or store credit may apply.
SALES TAX | Wisconsin residents must pay 5.5% sales tax on taxable goods, such as: sparkling water, juice, candy, etc. All other grocery items are tax-free.
SALES/SPECIALS | All sales and specials are "while supplies last" unless otherwise noted.
Any other questions?
Email us using the convenient forms below. One of our Customer Service Team will respond back as quickly as possible.
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